Help Centre

 

 

We do offer international delivery for some items. Please drop us an email at hello@iamwowmom.com to check for the shipping rates. Please note that we will not be responsible for any import taxes or custom delays that may occur.
You must sign up for an account with WOWMOM. Your account must be activated for the points to be added to your account.
You can view this under the "Rewards" section when you log into your account.
You will automatically become our VIP member when you have spent over $200 at WOWMOM. Please note that you will need to have activated your WOWMOM account. Please ensure that all orders are made under the same email address so that we would be able to track your accumulated spending.
If you have purchased from us before but am unable to find your account, it is possible that you made your purchase as a "guest" previously. You will need to set up and activate your WOWMOM account. You can drop us an email at hello@iamwowmom.com to let us know if you have difficulties doing so and we will resend the account invite to you.
Yes, we offer free shipping in Singapore for orders above S$30. There is a delivery charge of S$4.50 for orders below $30.
Yes, all products sold on WOWMOM are 100% authentic. We are part of Bloom & Grow Group, which is the authorised distributors in South East Asia for the following brands: 4moms, Bravado Designs, Benbat, Bubble, Ergobaby, Hippychick, Made4Baby, Nuby, Oxo Tot, Pearhead, Plum, Red Castle, Shnuggle, Skip Hop, Theraline, Trunki, Ubbi.
Yes, we offer gift wrapping services at an additional fee of $6. Just click the "Gift Wrap" option at checkout and don't forget to include your personalised message!
Yes, we love putting together gift hampers! Drop us an email at hello@iamwowmom.com with your budget and theme (if any) and we would be happy to create something special for you.
Please note that you need to activate your WOWMOM account with us in order to start earning points. Unfortunately, we are unable to award any points for orders made prior to your account activation.
Your order may be fulfilled separately as some items may be sent from a different location.
If you wish to cancel your order, please drop us an email at hello@iamwowmom.com as soon as possible. We are unable to cancel your order if your order has already been processed.
Please drop us an email at hello@iamwowmom.com as soon as possible. We can change the size of your item if your order has not been processed yet.
Where possible, your orders are packed in recycled cartons or in a bag. We are also working with our brands and transitioning to more eco-friendly product packaging.